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By default, Raindrop stores and processes any and all data you send. This is done according to our Data Security and Privacy guidelines. If you would like to prevent sensitive data from being stored, processed, or even sent to Raindrop in the first place - we provide a few options.

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PII Guard (Server Side Intelligent PII Redaction)

When events are received, Raindrop can intelligently strip PII from any user and model messages using a combination of pattern matching and AI models to detect and redact sensitive information. This is done at ingestion, meaning we only store the redacted version of the text and have no access to the original text. You can customize the PII you want redacted in the PII Playground and your events will show up as redacted across the dashboard. PII Guard Playground Pricing PII Guard starts at $80/mo and has the following usage based tiers: You can enable PII Guard here or contact us if you have any questions.

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SDK based redaction (Local)

You can also prevent common forms of PII from even being sent over the Internet in the first place. This is achieved by packaging a subset of our PII redaction code directly in our SDKs (currently only supported in the Typescript SDK with plans to bring it to the other SDKs soon). Since the this happens client side, only PII that can be matched using RegEx patterns can be redacted. To use intelligent redaction, we’d recommend using PII Guard instead. Check out our SDK docs for instructions on enabling this.